14-day refund, no questions asked.

The short version

If Tessera isn't working out for you within 14 days of purchase, email hello@tessera.bi and we'll refund you in full. No paperwork, no friction.

How refunds work

1. Email hello@tessera.bi with the subject "Refund" and your license key.
2. We confirm the request within one business day.
3. Your license is deactivated on all sites and revoked on the license server.
4. The refund is issued back to your original payment method via Stripe. Most banks post within 5–10 business days.

Eligibility

Refunds are available for any reason within 14 days of purchase. After 14 days, refunds are at our discretion — we generally don't issue them but reach out if something exceptional happened.

If you renew your license and ask for a refund within 14 days of the renewal, the renewal charge is refundable; the previous year's charge is not.

What we don't refund

• Custom development work (none is currently offered).
• Time spent on configuration. We can't refund hours you spent setting things up — but we can usually fix the underlying issue if you let us know.

Refunds and your data

Tessera stores dashboard and widget data in your WordPress database (your servers). Refunding doesn't touch your data — it just deactivates the license. If you uninstall the plugin, the Tessera tables are dropped via the uninstall script; export anything you want to keep beforehand.

Chargebacks

Please email us before filing a chargeback. Disputes triggered without contact result in the license being immediately revoked and the customer being blocked from future purchases. We've literally never declined a refund — there's no reason not to try email first.