Terms of Service

Last updated: May 28, 2026. By purchasing Tessera you agree to these terms.

1. License grant

When you purchase a Tessera license, you receive a non-exclusive, non-transferable right to install and use the Tessera plugin on up to the number of distinct WordPress sites covered by your plan:

  • Starter: 1 site
  • Pro: 5 sites
  • Agency: 25 sites

A "site" is a unique domain or subdomain running a unique WordPress installation. Localhost, staging, and development copies of a production site count as one site if they connect to the same license.

2. What's included

Your license includes one year of plugin updates and email support from the date of purchase. After one year, the plugin continues to work on activated sites but stops receiving updates unless you renew.

Tessera is licensed software under the GPL-2.0-or-later license (consistent with WordPress's licensing). You may modify the code for your own use; you may not redistribute modified versions under the Tessera name.

3. What's not included

  • Custom development, theme work, or implementation consulting.
  • Server administration or WordPress core support.
  • Migration from other BI tools.
  • Guarantees of fitness for specific business outcomes.

4. Renewals

Licenses do not auto-renew. You'll receive a reminder email 30 days before expiry. Renewing within the grace period restores updates without interruption.

5. Refunds

See the refund policy. 14 days, no questions asked.

6. Acceptable use

You agree not to:

  • Reverse-engineer the license enforcement mechanism.
  • Share or sell your license key.
  • Use Tessera on more sites than your plan covers.
  • Use Tessera to process data you don't have the right to process.

Violations may result in license revocation without refund.

7. AI Insights and third-party providers

If you enable AI Insights with your own API key, you are bound by the terms of the AI provider you choose (Anthropic, OpenAI, Google, Groq). We pass your API key from your WordPress install directly to that provider; we don't see or log your key.

8. Service interruptions

The Tessera license server is hosted on Vercel and uses Neon for storage. If either has an outage:

  • Your plugin continues to work for 14 days after the last successful license check (soft-fail).
  • New activations are temporarily unavailable.
  • We'll communicate via the marketing site and email if an outage exceeds 24 hours.

9. Warranty disclaimer

Tessera is provided "as-is" without warranty of any kind, express or implied. We don't guarantee it will work for every form configuration or every WordPress hosting environment, though we test broadly and fix issues quickly when reported.

10. Limitation of liability

Our total liability to you for any claim arising from Tessera is limited to the amount you paid us in the previous 12 months. We're not liable for indirect, incidental, or consequential damages — including lost profits, lost data, or business interruption.

11. Termination

You may stop using Tessera at any time. We may terminate your license if you violate these terms; you would receive a prorated refund for the unused portion of the current year.

12. Governing law

These terms are governed by the laws of the State of Georgia, USA. Disputes will be resolved in the state or federal courts located in Georgia.

13. Changes to these terms

We may update these terms. Material changes will be emailed to active license holders 30 days before taking effect. Continued use of Tessera after the effective date constitutes acceptance.

Contact

hello@tessera.bi · Jones Web Designs & Development