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Urgent
Site-down, no workaround.
4 business hours
High
Major feature broken.
1 business day
Normal
Confusion or a minor bug.
2 business days
Low
Feature request or polish item.
~1 week
Tips for faster replies — what to include in your ticket+

The more we know, the faster we can help. Include:

  • Your license key (or the email it was issued to)
  • WordPress + Formidable Forms version
  • What you were doing when the issue happened
  • What you expected vs. what actually happened
  • A screenshot or short video if possible
  • Any red errors in the browser console (right-click → Inspect → Console)